Shipping & Returns
A summary of how and when your order arrives, and how to return it if it isn’t right. The full terms are in our Shipping Policy and Refund & Returns Policy.
Shipping
| Where we ship | Worldwide |
|---|---|
| Shipping cost | Free on all orders |
| Dispatch time | 1–2 working days |
| Estimated delivery | 1–3 weeks from dispatch (approx. 10–15 working days) |
| Tracking | Included on every order — sent by email at dispatch |
| Insurance | Every parcel is fully tracked and insured |
Tracking your parcel
You’ll receive a tracking number by email as soon as your order is dispatched. Please allow 2–4 days for the first tracking updates to appear — it’s normal for a new tracking number to show no movement at first.
Customs & duties
International orders may be subject to import duties or taxes set by your local authorities. These charges are set by the destination country and are the responsibility of the recipient.
Delivery address
Please make sure your shipping address is complete and correct at checkout. If you spot a mistake, email info@venalondon.co.uk straight away and we’ll try to update it before dispatch.
Delayed or missing parcels
Your order is insured. If tracking hasn’t updated or your parcel hasn’t arrived within the estimated window, email info@venalondon.co.uk with your order number. We’ll open a carrier investigation and resolve it.
Returns
| Returns window | 30 days from delivery |
|---|---|
| Condition | Unused, in original condition, with tags |
| How to start | Email info@venalondon.co.uk with your order number |
| Refund time | 5–10 business days after we receive and inspect the return |
| Refund method | Back to your original payment method |
| Return shipping | Customer’s responsibility, unless the item is faulty or incorrect |
Please don’t send anything back before contacting us. Email us first and we’ll confirm the return address and the steps, so your parcel can be matched to your order and refunded without delay.
How a return works
- Email info@venalondon.co.uk with your order number and the item(s) you want to return.
- We reply with the return address and instructions.
- Send the item back — we recommend a tracked service, as return shipping is at your cost unless the item is faulty or incorrect.
- Once we receive and inspect it, we email you to confirm and issue the refund within 5–10 business days.
What can’t be returned
For hygiene reasons, certain items cannot be returned once opened or worn. Sale items may be non-refundable where stated on the product page.
Faulty or incorrect items
If your item arrives faulty, or you received the wrong product, contact us within 14 days at info@venalondon.co.uk and we’ll put it right at no cost to you — including return shipping.
Wrong size?
Check our Size Guide before ordering. If it still isn’t right, a size exchange follows the same process as a return — email us and we’ll sort it out.
Need help?
Email: info@venalondon.co.uk (we reply within 24 hours)
Phone: +1 530-319-6378
Venalondon is a trading name of Modavena Atelier LLC
EIN 41-5147318
1950 Rosaline Ave, Redding, CA 96001, United States